Staff Training
Practical training for capable NDIS teams.
Develop capable and confident support workers through practical learning designed around real workplace responsibilities.
Individual Training Modules
Sixteen modules, built for the work.
Every module is built around one question: what does this worker need to do well on shift? Content is practical, scenario based and written in plain language. Modules run on their own, in combination, or inside a workshop.
16 modules
New Support Worker Induction
New staff
Prepares new workers for the realities of the role: responsibilities, standards, expectations, and where to go for guidance from day one.
Professional Boundaries
New and experienced staff
Where professional boundaries sit, how to recognise boundary testing situations, and how to maintain appropriate relationships with participants and families.
Participant Dignity and Choice
All support staff
Supporting participant decision making, applying choice and control in everyday support, and recognising practices that undermine dignity.
Effective Communication
New staff and organisation-wide
Clear communication with participants, families and colleagues, adapting to individual needs, and handling difficult conversations calmly.
Documentation and Progress Notes
New and experienced staff
Writing clear, objective and factual progress notes, understanding why documentation matters, and avoiding common note writing errors.
Incident Identification and Escalation
Organisation-wide
Recognising incidents and near misses, following escalation and reporting steps, and understanding each worker's part in incident response.
Workplace Conduct
New staff
Professionalism on shift: reliability, presentation, punctuality, phone and social media use, and conduct standards.
Privacy and Confidentiality
Organisation-wide
What can be shared, with whom, and when. Practical scenarios covering conversations, records, photos and social media.
Managing Challenging Situations
Experienced staff
De-escalation, staying calm under pressure, recognising triggers, and knowing when and how to seek help.
Duty of Care
All staff
What duty of care means in daily practice, balancing safety with participant choice, and understanding dignity of risk.
Risk Awareness
All staff
Identifying everyday risks in support environments and responding proportionately without restricting participants unnecessarily.
Team Communication
Teams and organisation-wide
Handovers, shift notes, raising concerns and communicating across roles so important information is never lost between shifts.
Cultural Awareness
Organisation-wide
Working respectfully and effectively with participants and colleagues from varied cultural backgrounds.
Role-Specific Provider Training
Varies by role
Built around a defined role within your organisation and the specific responsibilities it carries.
Manager and Team Leader Development
Team leaders and managers
Supervision, feedback, difficult conversations, performance development and leading by standard.
Provider-Specific Modules
Any learner group
Developed around your organisation's services, policies, the people you support and the settings your teams work in. Scoped, built and delivered with your input at every step.
Delivery format, duration and assessment requirements are confirmed during the enquiry process.
Link Consulting training supplements mandatory government training, formal qualifications, professional advice and your obligations as a provider. It does not replace them.
Provider-Specific Training
Training developed around your organisation.
Standard modules cover the common ground. Purpose-built workforce learning covers everything else. We work with you to scope, design and deliver organisation-specific modules that reflect your services, your policies and the situations your workers actually face.