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Link Consulting

Workforce Training and Advisory for NDIS Providers

Stronger teams build stronger providers.

Link Consulting helps NDIS providers train, develop, attract and retain capable support staff through practical learning and workforce solutions.

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Training for NDIS providers

Two flagship workshops. Sixteen modules. One custom pathway.

01Flagship

Support Worker Essentials Workshop

A foundation workshop that gives new and early-tenure support workers a consistent, practical grounding in the role.

View the workshop
02Flagship

Applied Practice Workshops

Scenario-based workshops that sharpen the judgement of experienced workers and teams on the situations that matter most.

View the workshop
Book an Introductory SessionBrowse All 16 ModulesProvider-Specific Training

Who we are

Link Consulting is an Australian training and workforce advisory firm working with NDIS providers. We design practical learning programs and workforce systems that help providers build capable, consistent and reliable teams.

We are not an NDIS support provider, and we do not deliver personal care, community access or any services to participants. Our work sits behind the scenes, where capability is built.

The challenges

The workforce problems providers face every day.

01 Training Is Inconsistent

Two workers can complete the same induction and walk away with different standards. Informal handovers, outdated materials and ad hoc shadowing leave capability to chance. The gaps show up later, in documentation, communication and everyday judgement.

Our response

Structured, practical modules built around real workplace responsibilities.

Explore Staff Training

02 Good Staff Are Hard to Find

Advertisements attract volume, not fit. Screening takes hours and still lets the wrong candidates through. Hiring decisions get made under pressure because rosters cannot wait.

Our response

Recruitment planning, candidate attraction and screening processes designed around your organisation.

Explore Workforce Solutions

03 Staff Leave Too Soon

A worker resigns weeks after finishing induction and the cycle starts again. Recruitment costs repeat, participants lose familiar faces and rosters absorb the strain. Retention gets treated as luck rather than design.

Our response

Onboarding, engagement and retention systems that give good people reasons to stay.

See Retention Support

04 Managers Are Stretched

Team leaders get promoted for being reliable workers, then left to lead without preparation. Supervision, feedback and difficult conversations compete with the daily roster. Capability at the top shapes everything underneath it.

Our response

Manager and team leader development that prepares people to lead.

View Leadership Training

Outcomes

What could change.

  • 01

    Every new worker completes the same structured induction, at every location.

  • 02

    New staff receive the information, guidance and support they need from their first week.

  • 03

    Position ads attract candidates who fit the role and stay in it.

  • 04

    Team leaders run supervision and feedback with structure and confidence.

  • 05

    Your organisation builds capability internally instead of buying it repeatedly.

EXPECT
STRONGER
TEAMS

Two pathways

Where does your organisation need help first?

Pathway 01

Train Your Team

Structured inductions, practical support worker modules, professional development, leadership training and provider-specific learning programs.

Explore Staff Training
Pathway 02

Strengthen Your Workforce

Recruitment strategy, candidate attraction, screening processes, onboarding systems, workforce planning and employee retention.

Explore Workforce Solutions

Our process

Four connected stages.

  1. 01

    Understand

    We learn about the provider, its workforce, current systems and objectives.

  2. 02

    Assess

    We identify training, recruitment, onboarding and retention priorities.

  3. 03

    Develop

    We create a provider-specific program, module, workforce strategy or implementation plan.

  4. 04

    Strengthen

    We support implementation and help the organisation build lasting internal capability.

Who we work with

Registered NDIS providers ·Unregistered providers ·Business owners ·Operations managers ·HR managers ·Service delivery managers ·Team leaders ·Support worker coordinators ·Providers facing turnover ·Providers standardising induction ·Providers building capable teams

Why Link Consulting

Why providers work with us.

Built around your organisation.

We start with your services, your structure and your people, then design the program to match.

Practical over theoretical.

Modules are built around real workplace responsibilities, so learning transfers to the shift, not just the certificate.

Commercial understanding.

Workforce decisions are business decisions. Our advice accounts for rosters, budgets and growth plans.

Capability that stays.

The aim of every engagement is an organisation that can train, onboard and retain on its own.

Provider AI

AI for NDIS compliance and integration.

Provider AI is our own artificial intelligence platform for NDIS providers, currently in development.

Learn About Provider AI

FAQ

Common questions.

No. Link Consulting is a training and workforce advisory firm. We work with NDIS providers to develop their staff and workforce systems. We do not deliver personal care, community access or any support services to participants.

Have a different question? Get in contact.

Let's strengthen your workforce.

Book a consultation to talk through your training and workforce priorities. No obligation, just a practical conversation about your organisation.

Book a Consultation