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Flagship workshop

Support Worker Essentials Workshop

A foundation workshop that gives new and early-tenure support workers a consistent, practical grounding in the role.

Duration: One day

Who it is for

  • New support workers, workers in their first year, and teams where induction has been informal or inconsistent.

Topics included

  • Role expectations and professionalism
  • Professional boundaries
  • Communication with participants, families and colleagues
  • Documentation and progress notes
  • Duty of care and dignity of risk
  • Privacy and confidentiality
  • Incident identification and escalation

What workers will do

  • Work through realistic support scenarios in small groups
  • Practise writing clear, objective progress notes
  • Rehearse boundary and escalation conversations
  • Complete short knowledge checks across the day

What the provider receives

  • Attendance record for every participant
  • Certificate of completion for each attendee
  • A facilitator summary of observations and strengths
  • Practical recommendations for follow-up development

Delivery options

  • In person at your workplace
  • Live online

Final duration, inclusions and delivery are confirmed in your proposal, shaped around your organisation and cohort.

Looking for a single topic instead? Browse the individual training modules, or ask about provider-specific training.

Ready to plan a session?

Tell us about your cohort and we will come back with a proposal shaped around your organisation.